crybabysboutique.com

[justmyrinda]

I'm sorry for both of you that this has come to this.

And I can see it well from both sides, having recently had an issue myself...

but it was pointed out to me that you can't really use the excuse of being a WAHM for not communicating or giving good customer service. If you want to have a business, you need to be professional.

Rudeness or no, your customer says they did not recieve over $100 of merchandise and that just isn't right. You would be pretty mad if someone did that to you, wouldn't you?

As a fellow WAHM/online fabric store owner, I agree that an apology goes a long way. No one is perfect, we are only human, but I'm sorry...if I had an order that big go missing like that, I'd sure be replacing it or refunding, no matter how painful that seems.

[Karrie]

you can't really use the excuse of being a WAHM for not communicating or giving good customer service. If you want to have a business, you need to be professional.

Rudeness or no, your customer says they did not recieve over $100 of merchandise and that just isn't right. You would be pretty mad if someone did that to you, wouldn't you?

ITA. I was really shocked to hear the response from Crybabys. Wow. That makes me think twice about ordering from her. If I ever DO have a problem, I can see first hand the response I could get. If I'm out the usual amount of money I spend on fabric, I would be very upset.

[CrunchyClark]

but it was pointed out to me that you can't really use the excuse of being a WAHM for not communicating or giving good customer service. If you want to have a business, you need to be professional.

This is VERY true!

WAHMs want to be treated like a business, well then they need to act like one! Respond to your customers, keep them in communication, and try to see things from their side too. Also, has this $100 in fabric been worth the lost customers? For every one that had the courage to post here that they won't shop, there are probably 10 more that don't post, and don't shop.