Quote Originally Posted by Lujain View Post
I did get a reply within two days:

I have told her in my email that I think this need to be resolved as other buyers experienced this and got it resolved.
She replied back saying that the other buyers situations are different than mine

Replied back again to Amy, informing her about the insurance claim for priority shipping and if done at that time without the delays and promises, it would have been resolved...

Will update as soon as I have a reply.
Yes please do update!! Hope she gets you your money back!!