I instigated a paypal claim and was refunded at the 11th hour with a short message about family issues. I can forgive and forget now I am refunded but obviously I won't risk another purchase. Obviously she is overwhelmed right now, for whatever reason. I would hate to be in that position with people hounding me. I do feel sorry for her but I think she needs help or needs to get out of the business if she can't keep it together and should close the store until the crisis is over or she has caught up with orders.

Helen