I'm sorry for both of you that this has come to this.

And I can see it well from both sides, having recently had an issue myself...

but it was pointed out to me that you can't really use the excuse of being a WAHM for not communicating or giving good customer service. If you want to have a business, you need to be professional.

Rudeness or no, your customer says they did not recieve over $100 of merchandise and that just isn't right. You would be pretty mad if someone did that to you, wouldn't you?

As a fellow WAHM/online fabric store owner, I agree that an apology goes a long way. No one is perfect, we are only human, but I'm sorry...if I had an order that big go missing like that, I'd sure be replacing it or refunding, no matter how painful that seems.