Quote Originally Posted by crybabys View Post
I was lucky enough to get a few emails from customers letting me know
Amy, I'm sorry I was one of the people to let you know about this thread.

I honestly thought you should read it and as I mentioned in my message to you "address the concerns". Swearing at a customer on a public forum isn't what I had in mind.

I will not buy from you again. This thread is not gossip, it's your (former) customers choosing to not patronize your business.

It's a fairly well known fact in marketing that it's better/cheaper/easier to keep an existing customer than to secure a new one. Unhappy customers that have their situations corrected are often the best customers in the end. Just think, if you had merely spent the 100$ or so to re-send the buyers fabric or refund the payment, over 1100 views would have been here to read about your incredible service, and you have gained customers - probably more than 100$ of advertising would have gotten.