crybabysboutique.com

[MelissainIA]

The section of the board that this was posted in is rating & reviews. Lujain gave her version, and also asked for help in what she should do to remedy this situation.
But this: "Go ahead and talk up your shit & get a whole bunch of people who know one side of the story take pity on you and make you feel better. I don't have the time nor effort to go down this route like so many others in the past" shows me a WAHM who I had done business with before, was lucky to have a decent experience with, but won't order from again. I had no horse in this race up to this point, but instead of trying to rectify the situation, you..well, I'm appalled. I would've ordered even after Lujain's post, but not after your own post - so what does that say for the situation?
Melissa

[nutmeg]

Oh my.

Lujain-
You should really tell the whole story if you are going to come and blast me here. I was lucky enough to get a few emails from customers letting me know as I have no time to get on here anymore.

Your email came 4 MONTHS after the fact and the only reason why I do not bother to answer you is when I did tell you I would send the box of fabric again (coming out of my own pocket) you were nothing but threatening and rude. I am sorry but when my store was small on HC I did not keep international package slips that long. I thought i was going out of my way to resend something after 4 months, as most online store would not even think of it.

Go ahead and talk up your shit & get a whole bunch of people who know one side of the story take pity on you and make you feel better. I don't have the time nor effort to go down this route like so many others in the past.

And yes , I am a true WAHM who is doing this on her own. My little sis went off to med school so until I can I am doin this alone. With 3 kids alone it can take me a little bit to get back to people sometimes and I have no care to give any sob stories. I am super busy and getting things done as fast as I can. I have no problem admitting my faults and hopefully in the future I will be able to hire employees and go that route.

I'd appreciate less name calling and four letter words. I know others would too.

The section of the board that this was posted in is rating & reviews. Lujain gave her version, and also asked for help in what she should do to remedy this situation.

But this:

"Go ahead and talk up your shit & get a whole bunch of people who know one side of the story take pity on you and make you feel better. I don't have the time nor effort to go down this route like so many others in the past"

shows me a WAHM who I had done business with before, was lucky to have a decent experience with, but won't order from again. I had no horse in this race up to this point, but instead of trying to rectify the situation, you..well, I'm appalled. I would've ordered even after Lujain's post, but not after your own post - so what does that say for the situation?
Melissa

Exactly. I think one must remember that this forum gets read by a LOT of potential customers. We have a fast growing community of 12,000+, who share copy and paste information to other sites.

We are going to be updating our reviews section in the next week and it will be much more public, and easier to leave honest reviews without being attacked by the sellers.

We all have hard days, most of us are moms and do understand. But really, there is no need to be so discourteous. Communicating positively with customers in a calm manner is the best reaction. Your defensive post only fans the fire and alienates other potential customers.

If you’re able to nip the issue in the bud and deal with it quickly then by all means resolve the issue and move on. Answer emails and PM's. Make sure your PM's are turned on here and that you get email notices so you can keep on top of business.

Also, a real apology goes a long way. The words, “I’m sorry” show a customer that you’re on their side and want to resolve the situation.

I hope it can be resolved, and quickly. Let's keep it kind here, okay?

[MyBeautifulGirl]

Also, a real apology goes a long way. The words, “I’m sorry” show a customer that you’re on their side and want to resolve the situation.

Let's keep it kind here, okay?

theclap Thanks Meg