I remember this transaction b/c Lujain posted about it here and I was more on the WAHM's side - until I realized she said she paid for priority mail. http://www.sewingmamas.com/b/showthr...ighlight=dubai Priority mail automatically insures packages. When priority is paid for (and it is much higher than first class international), then the customer is essentially paying for insurance. So technically this transaction should have been handled much differently as crybabys should be responsible to file the insurance claim or if that cannot be done, replace or refund.

In addition, if a customer of mine hadn't paid for insurance, the least I would do for them would be to show them proof that I had shipped the pkg with a receipt. If I couldn't find the receipt, I would assume responsibility of the pkg.

Also remember, Amy that there could be a language barrier difference which could be the reason why there is a disagreement in tone and language...